Lockbox AI Terms of Use

Effective date: January 1, 2024

These Terms of Use ("Terms") govern your access to and use of lockboxai.com, portal.lockboxai.com, the Lockbox browser extension, and any related pages, forms and communications (together, the "Site"), provided by Lockbox AI, Inc., a Delaware corporation ("Lockbox," "we," "us"). By using the Site, you agree to these Terms. If you use the Site on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes it. If you do not agree, do not use the Site.

1. Relationship to customer agreements

The Lockbox platform is offered to businesses under a separate signed agreement, such as a Master Services Agreement, Subscription Agreement or order form (a "Customer Agreement"), and, where protected health information is involved, a Business Associate Agreement ("BAA"). If these Terms conflict with a Customer Agreement or BAA, the Customer Agreement or BAA controls. These Terms do not grant any right to use the platform beyond what a Customer Agreement provides.

2. Business use only

The Site is intended for revenue cycle management companies, healthcare providers and their authorized personnel acting in a business capacity. It is not directed to consumers or patients, and it is not intended for anyone under 18. If you are a patient with a question about a bill or your records, please contact your healthcare provider directly.

3. Accounts and credentials

Access to the portal and extension is limited to users authorized by a Lockbox customer. You are responsible for keeping your login credentials confidential, for all activity under your account, and for notifying us promptly at legal@lockboxai.com of any unauthorized access. Where a customer provides Lockbox with credentials to third-party systems (such as EMRs, practice management systems, clearinghouses or payer portals), the customer represents that it is authorized to grant that access, and Lockbox will use those credentials only to perform the services described in the Customer Agreement.

4. Acceptable use

You agree not to:

  • Access the Site or platform without authorization, or attempt to bypass security, rate limits or access controls
  • Probe, scan or test the vulnerability of the Site except under a written agreement with Lockbox
  • Reverse engineer, decompile, copy or create derivative works from the Site or platform, except where the law expressly permits
  • Upload malware or content that is unlawful, infringing or misleading
  • Submit protected health information through public forms on lockboxai.com (such as the walkthrough request form); PHI belongs only in the platform under a BAA
  • Use the Site to build a competing product or to scrape content at scale
  • Use the Site in violation of HIPAA, payer contracts or any other applicable law

5. AI-assisted features and no professional advice

The platform uses automation and artificial intelligence to organize work, prioritize accounts, draft notes and, where offered, support documentation review, auditing and coding. These outputs are aids for trained professionals. They are not legal, clinical, coding, compliance or billing advice, and they may contain errors. Customers remain responsible for reviewing outputs and for the accuracy of every claim, code, appeal and submission they make to payers. Content on lockboxai.com is general information about Lockbox and the industry, not professional advice.

6. Intellectual property

The Site, the Lockbox platform, and all related software, designs, text, graphics, logos and trademarks are owned by Lockbox or its licensors and are protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to view the public Site for evaluating or doing business with Lockbox. "Lockbox AI" and related marks may not be used without our written permission. Product screenshots on the Site use demonstration data.

7. Your submissions and feedback

Information you submit through Site forms is handled under our Privacy Policy. If you send us suggestions or feedback, you grant Lockbox a perpetual, royalty-free right to use them without obligation to you. Customer data processed in the platform remains the customer's and is governed by the Customer Agreement and BAA.

The platform operates over systems owned by third parties, and the Site may link to third-party websites. Lockbox does not control and is not responsible for third-party systems, their availability, or their terms. Your use of them is subject to their own terms and your organization's agreements with them.

9. Disclaimers

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LOCKBOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. Any warranties for the platform are only those stated in a Customer Agreement.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCKBOX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, ARISING FROM YOUR USE OF THE SITE. LOCKBOX'S TOTAL LIABILITY ARISING FROM THE SITE UNDER THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). This section does not limit liability under a Customer Agreement, which has its own terms.

11. Indemnification

You agree to indemnify and hold Lockbox harmless from claims arising from your misuse of the Site or your violation of these Terms or applicable law.

12. Suspension and termination

We may suspend or end your access to the Site at any time if we reasonably believe you have violated these Terms or that your use poses a security risk. Sections 5 through 13 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of Kentucky, without regard to conflict-of-law rules. Any dispute arising from these Terms will be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky, and you consent to their jurisdiction. Nothing here prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.

14. Changes

We may update these Terms from time to time. We will post the revised Terms with a new effective date, and material changes will be noted on the Site. Continued use after that date means you accept the updated Terms.

15. General

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with our Privacy Policy and any applicable Customer Agreement and BAA, are the entire agreement about the Site.

16. Contact

Lockbox AI, Inc. 12468 La Grange Rd, #XXX Louisville, KY 40245 legal@lockboxai.com