AI Workflow + Analytics + Automation
The All-in-One Platform Transforming Healthcare Financial Operations
Lockbox AI combines smart AI workflows, analytics, and automation in one platform that works with any EHR. We help healthcare providers and RCM vendors achieve better financial results—without the headaches.
- We Bring Your Data Together
- We Make Your Data Smarter
- We Automate Across Systems
- We Keep Implementation Simple
Your team is struggling - we're here to help.
One solution designed to delight your team and streamline your entire operation.
Staff
- Prioritized work queues
- Suggested next action
- Automated resolutions
Manager
- Performance tracking
- Project management
- Vendor collaboration
Executives
- Comprehensive analytics
- Financial overview
- Root cause analysis
The AI Workflow Roadmap That Delivers Results
Our 4-quarter automation plan combines AI with expert oversight to slash costs and boost collections.
Q1
Payment Posting
Automated reconciliation, payment variance analysis, denial triaging with next-best-actions, and seamless secondary claim submission.
Q2
Claim Scrubbing
Verify insurance, confirm authorizations, and prevent denials through AI-powered claim validation before submission.
Q3
Denial Response
Generate appeals, retrieve documentation, and accelerate resolution for denied claims automatically.
Q4
Patient Billing
Optimize patient statements, adjust balances intelligently, and streamline the entire collection process.
Q1: Payment Posting & Reconciliation Automation
Eliminate manual posting and transform cash application.
Our first implementation phase delivers immediate value by:
- Automating account reconciliation for both electronic payments and paper-based EOBs
- Evaluating payment variances based on configured thresholds from expected allowed amounts
- Managing balance transfers to additional insurance or patient accounts
- Reconciling against deposit logs to provide daily reconciled reporting
- Triaging denials with suggested next best actions
- Autonomously billing secondary claims to eliminate delays in the revenue cycle
Business Impact: Free up valuable internal resources that can be redirected to denial resolution and other critical needs while ensuring faster, more accurate payment posting.
Q2: 360° Claim Scrubbing
Prevent denials before claims are submitted.
Our comprehensive claim scrubbing includes:
- Verification of eligibility and insurance accuracy for primary and secondary coverage
- Authorization verification ensuring correct authorization, timeliness, and properly coded services
- AI verification of required charges for complex cases
- Intelligent scrubbing against identified payer billing best practices and official guidelines
- Direct data updates to fix incorrect or missing insurance information
- Pre-approved billing guideline compliance edits
Business Impact: Dramatically reduce denial rates by ensuring clean claims the first time, improving cash flow and reducing rework.
Q3: Automated Denial Response
Accelerate appeals and resolution processes.
When denials do occur, our system:
- Automates responses to common requests for additional information
- Gathers and submits required medical records, timely filing proof, and authorization documentation
- Drafts appeals for recurring clinical denials that can be reviewed and submitted by AR specialists
- Continuously learns to add new automation scenarios and claim scrubbing guidelines
Business Impact: Faster denial resolution, reduced AR days, and more efficient use of specialized staff resources.
Q4: Patient Billing Automation
Optimize the patient financial experience.
Complete the revenue cycle with:
- Dynamic triggering of statements and electronic communications
- Intelligent auto-adjustments based on balances
- Streamlined transfers between early-out and collection vendors
- Enhanced patient engagement through personalized communication strategies
Business Impact: Improved patient satisfaction, accelerated patient payments, and reduced collection costs.
The Lockbox AI Difference: Expert Human Copilots
Orchestrating automation, team performance, and results.
Our expert human copilots serve as the command center for your revenue cycle operations—coordinating intelligent automation while providing critical human oversight:
- Unified Platform Integration: Our copilots work within our system that absorbs data from your EHR, clearinghouses, and payer portals, synthesizing information across disconnected systems to create a complete picture.
- Automation Orchestration: Copilots monitor automated workflows that identify the next best actions, execute cross-system updates, and handle routine tasks—stepping in only when human judgment is required.
- Team Performance Optimization: By managing exceptions and providing guidance, copilots ensure your staff maintains peak productivity without distractions from system fallout or technical issues.
- Real-Time Performance Monitoring: Leadership gains unprecedented visibility into key metrics, workflow activity, and team performance through dashboards managed and contextualized by your copilot.
This human-centered approach means you get the full benefit of advanced automation while maintaining the critical human judgment that complex healthcare revenue cycles require.
