Built for RCM operations.
Made to create margin.
Lockbox AI was purpose-built for medical billing companies that need a support system to reduce claim denials, cleanup AR backlogs, and deliver better client meetings every single month.
Achieve real-time clarity. Reduce employee burnout. Compete like never before.
Trusted by RCM companies of all sizes across specialties.
Bust the billing company glass ceiling.
Lockbox helps you manage your operation, automate processes, and free up resources to serve new clients.
Manage every client better every day.
Volume and nuances vary across your clients and make it very difficult to track where things are at all times. Our platform is designed to track all the details so you can manage at a glance and keep your teams delivering consistently to every client.
Offload tasks with process automation.
For your larger clients we offer a turnkey service that combines automation and an expert staff member to ensure the process is fully completed every day. This means you can allocate team members to more complex work and reduce the stress of servicing large clients.
Delight your clients without the headache.
Eliminate all of the manual reporting and Powerpoint chaos when meeting your clients. Our integrated meeting tool puts all the right information together in a beautiful presentation that you can share directly with the client.
Immediately get the results you need.
Lockbox AI is a hands-on partner for revenue cycle managers who need real help in a hurry. Our team and our software easily plugs into your existing systems to pull data, work backlogs, and get you the visibility you need.
We are your partner.
The RCM world doesn’t need software, it needs solutions that reduce workload on your team to ensure high quality service to your clients.
To help you create margin and reduce stress, we deliver the following:
- Monitoring of every client to avoid gaps in service
- Fully managed process automation for larger clients
- Templated client meeting presentations to impress
Create the best experience ever.
Lockbox is crafted to deliver the right information to the right people at the
right time. No complexity, just clarity.
Staff
- Prioritized work with all necessary information
- Suggested best actions and next steps
- Automated data entry
- Daily digest of claims that need human help
Managers
- Deep claims analytics with root cause
- Detailed staff productivity monitoring
- Rich client presentations to share
- Data visibility with insights into patterns and performance
Clients
- Easy collaboration with the RCM team
- Simple exploration of data
- Delightful vendor experience
- Results-driven decision making
Run a better business.
Lockbox AI isn’t something you set up—it’s someone who shows up for your business. Only Lockbox was purpose-built for revenue cycle management companies to save money, support staff, and clear backlogs.
Automation that pays for itself
Custom solutions are a money pit. Our proven, automated medical billing tools will give your ops team hours back in their work week, saving your business money from day one.
Results that speak volumes
Competing on price is a race to the bottom. Stand out from the sea of sameness and provide your clients with an elevated experience and superior results, all at a lower cost.
A foundation that you can build on
Survival mode sucks. With Lockbox AI, you can invest in real growth that will help you scale smart and prevent employee burnout, so you can win new clients
Get a partner who gets it.
At Lockbox, we get it because we’ve lived it. We were purpose-built for RCM vendors, not heal
systems, because we understand the challenges facing revenue-cycle operations today. Your business
needs outcomes, not bells and whistles, so we’ve created a road-ready solution that onboards to your
existing systems and starts clearing claims fast.
By leveraging AI bots for medical billing and data processing automations, seamlessly combined with
human copilots to augment your staff, you can start clearing your AR backlog, prevent avoidable denials,
. and scale without hiring new billers.
Thrive with technology
built for you.
No long roll-out, no new logins, just a road-ready solution that onboards to your existing systems and starts clearing claims. Lockbox AI was designed from the ground up to create a generationally different option, implementing industry best practices to integrate with cutting-edge technology and established, trusted systems.
Created to help small and mid-size RCM vendors by leveraging AI bots for medical billing, automations for data processing, and seamlessly integrated human copilots to deliver fast, secure results.
Easy to implement and scale
Make It Impossible to Miss a Denial Trend
Hit the ground running.
Say yes to more business with an implementation process designed to understand your unique culture, team structure, and the nuances of your clients’ data.
Where other onboarding processes create bottlenecks and stifle your potential, we’ve flipped the script to enable intentional scaling, improved client satisfaction, and exceptional service.
Priced for
immediate ROI
Start with the RCM Platform that elevates your operation, then augment with Managed Process Automation services to create margin.
RCM Platform
$5,000
Per month. Up to 10,000 new monthly claims.
- Daily data from all your clients
- Workflow for your entire team
- Analytics to track everything
Managed Process Automation
$1,000 - $3,000
Per month per managed process within a single client.
- Daily automation with manual exception handling
- Fully trained human oversight and quality assurance
- All automation development and maintenance included
You’re under serious pressure—your AR is spiking, your staff is overwhelmed, and your clients are expecting more results in less time than ever before. This isn’t the time for a months-long software rollout. It’s time for Lockbox to come in, roll up our sleeves, and do the work.
But that’s not where our difference ends. Get some quick answers to some FAQs now.
Q: Is there a cap on the number of users?
A: No, there is no cap on the number of users accessing the system.
Q: Can my subcontracted vendors use the system as well?
A: Yes, subcontractors and third parties that you invite can use the system as desired.
Q: Can I give my clients a login to also work in the system or use analytics?
A: Yes, your clients can also use the system based on your invitation as desired.
Q: If I want to use Copilot services, do I need to pick what services they will perform ahead of time?
A: Yes, Copilot services are based on a specific task that will be managed and automated to perform on an ongoing daily basis.
Q: What are the volume constraints of a Copilot service?
A: Each Copilot service is based on the volume of claims within a given account, with the maximum accounts to be touched on a daily basis capped at 500. If you need something done where there are fewer than 500 instances of that task per day, that counts as one unit of Copilot service. If there are between 500 and 1,000 tasks per day, you’ll need two units of Copilot services, and so on.
Q: What if I want a copilot service that is not specifically listed?
A: No problem at all. We can discuss any combination of services that you’d like to have performed and price accordingly.
Q: How do my team members work with the Copilots to coordinate activity?
A: Communication with the co-pilots can happen through regularly scheduled meetings or in real time through various communication mechanisms.
Q: How does the platform pricing work based on the number of clients?
A: The base rate is based on the count of claims, which can be across any number of clients. Up to 5,000 claims across any combination of clients is included in the base rate. As additional volume increases, an additional platform fee is charged. You can have many small clients on one account or a mix of large, medium, and small clients – the platform price is based on the overall volume of claims in a given month.
Q: How does cancellation work?
: Typical agreements last for 1 to 2 years, depending on size, but can be canceled with 30 days notice for any reason.
Q: What if I already have some automation that I use? How does that work with Lockbox?
A: You can keep using any automation that you already have in place. If needed, we can support you on updating that automation to integrate more directly with the Lockbox service as desired. Or if requested, we can take over the responsibility of that automation for you, depending on the circumstances. Best to discuss on a call.
Q: How do human co-pilots and automation work together for specific services?
A: Generally speaking, human co-pilots perform a task initially and ensure that all scenarios are captured and build full requirements for automation. Automation is then developed, tested, and managed by the human co-pilot so that the human co-pilot time spent goes down over time, but they are never fully removed from a task to ensure high quality control and manage any edge cases.
Q: Is my client data at risk?
A: No, we perform all security compliance and processes to be fully HIPAA compliant. Additionally, we are removing PHI in the majority of our processes to avoid any storage of PHI at all.
Q: If I want to add a new client, how do I do that?
A: We will set up all new clients in your system or discontinue existing clients based on your request.
Q: What is required to set up a new client?
A: A new client requires a login that our team and bot can use. This can be a dedicated new login or a shared login if preferred.
Q: What if I don't want my clients to know that I'm using Lockbox at all?
A: No problem. You can use internal email addresses for account setup and Lockbox can stay completely invisible to your clients at all times.
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